Ryder Moving & Storage

This company is a complete joke. When you google moving companies be very cautious. We were given a very low quote to move our 3 bedroom house from Alberta to Ontario. We were sceptical due to the very low quote of 1200. Very soon we received emails from a dozen other companies with the same quote. We assumed if a dozen other companies are giving us the same quote it must be correct.
Fast forward to the moving day. 3 days in a row they were no shows. Finally they ended up showing at 7:00pm and didn't leave our home until 12:30am!! I have never heard of a moving company working this late. In fact they showed up in a semi that has "Landmark" written on the truck and the contract I signed was from Green Movers. The movers were grumpy, had NO knowledge of the company. They even told me they had never heard of Ryder Moving. I was super uncomfortable.
The next day at 8:30 am I received a call from their "head office" that our belongings had arrived in Toronto and I had to pay 4500. I said that is impossible and told her the truck only left my house 8 hours ago and it was a 35 hour drive. I said there is no way those guys could have made that drive. She said oh right.. they took it to CP rail and that's how it got here so quick, again I said it not possible and you also quoted me 1200!! not 4500!! She said if I didn't pay right now that they would no longer be responsible for what happened to my belongings. I asked her if that was a threat, she said no threat but we are no longer responsible if something happens to happen to them. Meanwhile I am worrying about getting myself across the country and worried my things are going to be destroyed. While this is happening I am watching the news and low and behold they did this to another person from out my neck of the woods. They hold your things hostage. I got in contact with her, she had been contacted by the police who informed her they were under investigation. The members were actually arrested!! They were also warned these men may be gang related and to be cautious. We heard they had relations to a turkish mafia. This sounds all made up but it if you ever had to deal with these criminals you would understand it is much closer to the truth then you would think. They held our things hostage and continued to threaten us. We decided to go to the address on the contract on young street in Toronto. Surprise Surprise is was a FAKE ADDRESS and the security guard working in the building said we were not the first ones to show up looking for this company. Long story short we ended up paying the price and got all of our things back in good condition but this was an experience from a nightmare. One of those experiences you only read about. STAY AWAY from them. Pay the extra money for a reputable company. It will be worth it. Oh and PS: we were living in an empty house sleeping on the floor at our new house for over 2 weeks.

Move size: 3 Bedroom Home Service cost: $4500

My husband and I purchased a house in Whitby last month and were looking around for quotes to get an idea on how much it would cost us for our move with a moving service and with a rental service like U-haul.

I put up my information on a website (which I thought was one moving company, to get a quote a couple of weeks ahead of time, but it turns out they just give your information to like, a 100 moving companies or so) and I was bombarded with calls and emails.

After getting a couple of quotes from different companies and comparing the ups and downs of the two different options we had (using a moving service or doing it ourselves) we went with a moving service and chose Ryder out of a couple of other choices like Selective, El cheapo, Landmark.

Ryder stood out because unlike other quotes we got Ryder split there costs up which stood out to us because it was more upfront on what we could expect in the end. They had a per hour rate with labour and travel, and had a separate section with a flat rate for fuel cost, Which was $150.00. The sales agent Aaron was also very good with putting up with us LOL because I would call him non stop everyday just to ask questions on how everything was going to work hah (I was very stressed because we have 2 kids and this is our first house and everything financial wise was very tight too) Anyways he was always very kind and gave answers to questions im sure I asked him atleast 30 times.

Fast forward to moving day which was just 3 days ago, the movers came a little late which had me worried because Im a worrier XD, - My husband says I just need a reason to be worried and I'll get worked up on it like Trump on a Mexican.

Anyways they showed up and it was two big guys that looked like Hells Angels, Steven Tyler and Ben Kingsley had kids.. But these guys were pretty nice.

They loaded everything we told em to and didn't damage anything, but a little scratch on my beds headboard - which my husband and I waved off because it was very little and wouldn't show after the bed was assembled.

The move took almost 9 hours, but finally finished in time for dinner. We payed them in cash, like we agreed and they left finishing the move.

Over all the experince was very satisfying, the only thing that prevents a 5 star is they came a little later then the time agreed upon and actually tried charging my husband for the time they were on lunch. They took an hour. after a quick call to Aaron they didn't say anything to us haha XD

I would recommend them to others, they provide a very good service for a reasonable price. in total we paid $940.00.

Service cost: $939

I wished I had done a proper research of this company before I booked them. You can't trust what they promise. After getting my money (paid in full) the next day after they picked up my stuff, I didn't hear from them at all. When I called, they told me that they couldn't deliver on the date I mentioned and said they never made that promise (which they (Alex) did when they were trying to get my business the first time).
They (Alex) also promised "no hidden charges", but when they send their actual invoice, it contains lots of other charges that they didn't have in their original quote.and failed to mention.
Their customer service is one of the worst I have ever dealt with.They had me on hold for more than half hour and didn't sound like they were interested in helping me at all.
Once they have your money and your stuff, you are at their mercy. They are unapologetic and unhelpful when you try to make inquiries.
I will NEVER use this company again.
I wouldn't recommend them to anyone.

I seriously think people in charge of this company need to read some of the reviews of their past customers and see what a negative image they have. Then again, maybe they don't really care. They had our money already and are always on the hunt for "new victims".

Move size: 4 Bedroom Home Service cost: $4400

If you want a tough and hard moving experience, please contact Ryder storage and moving. This guys will test your patience to the max. They are very unprofessional and doesn't keep their promise. When I asked for the dates they said it's flexible once the truck is out. But when their dates are close they will talk like we cannot book you a helicopter to move your stuff. This is the way they treat the customers once they get the deposit and squeeze your schedule and put you on your heels. They don't respond to you unless you call you them in.

Sales team promises you a better rate and a date but their dispatch team don't give you any information until the last minute you call. The driver can't wait for the customer to be ready and he don't even listen to the dispatch. So this is a very great coordination of team failure. Finally everything is useless and they left without picking my stuff. Fortunately, I booked from other moving company at the last minute and they are very professional. These guys at Ryder moving & Storage doesn't give you any respect or care the customers even though you pay the money and they make fun of you like you're not just once customer that we are moving. Doesn't we know this fact when we are doing a consolidated move?

I don't even want to rate a single star for this company.

Never ever trust Ryder moving and storage if you really want to have a hassle free move after all the bucks you pay for.

Service cost: $100

Never ever try these scammers, they are the worst moving company I have ever dealt with. Was booked to move on February 17, 2017 and did not hear from them till March 2 2017. No apology, they told me they couldn't find my number to call me; so I asked where did they get my number now? And they said "oh I was just going through and came across your number". I said why didn't you email me? " I prefer talking to you than emailing". Called the 1800 number to find out why did they treat me like that? Alex from reservation told me he has nothing to do with reservation and it's booked. None of them sounded sencire at all. Please DONT WASTE YOUR MONEY.

Service cost: $200

Similar to those posted before me found Ryder Moving and Storage through all Canada Movers website after receiving quotes from multiple companies via email. Ryder had a low quote and I recognized the name so decided to go with them. After pleasant and professional phone call from "Matthew" based out of Calgary my 200$ deposit was taken and my 3 day move period (Wed-Thur-Fri)was set (they say you will receive a 24 hour notice). fast forward to the end of the month everything packed up and ready to move and still have not heard from them 24h before the final day of the move period. After several emails to "Matthew" get a call from the dispatcher (in Ontario) at 6pm stating the truck was too full and couldn't get our belongings. However there was a truck that could be available Sat-Sun-Mon to pick up our belongings or I could get refund back. Since we already had our move set accepted the new timeline. Afternoon of now the 6th day of the original 3 day move period (Sun) and have spent several hours on the phone and emailing "Matthew" attempting to find out if a truck is coming. Finally at 8pm the dispatcher from Ontario calls me to tell me the truck had more deliveries then anticipated and may be able to make it wednesday or thursday or I can get my deposit back. I instantly ask to get my deposit back which the dispatcher states occurs on fridays in accounting and will go back on my card in 5-10 business days. It has now been 2 months since then and still no deposit. Countless calls to Matthew, the dispatcher and Accounting and no luck. Matthew says he will email accounting and it shouldn't take long. Accounting says shipment status is "in transit" or after putting me on hold for 30 minutes hangs up. Hundreds of calls with 90% getting voicemail. When I do get through get put on hold then hung up on or have my calls not returned. This company is a complete SCAM. Do not move with this company. So glad I didn't actually have items move with them or get extorted for more money like others.

Service cost: $200

Note that this is a review for a provincial move not an international move. I was unable to correct the designation to that of a provincial move.

REVIEW
A score of 1 out of 5 is too generous. It should be a -100. Look after your blood pressure and prevent yourself from the added stress on top of the stress of the move itself and DO NOT GO with this company. I went with them as there were no reviews about them in September when I booked, so I figured 'no review' meant 'ok company'. I was proven wrong. Once they have your deposit, you are on your own. I was given a 2 day window, between Dec 6th-8th for pick up from Saskatoon for delivery in B.C.The driver/movers never showed up. When I called, I was given a number to call Dispatch. No one picked up and to top it off, their mailbox was full so I couldn't even leave a message. In the time span of the window period and a few days after, I was subjected to these ping-ponging from Ryder Moving and Storage to Dispatch with the same result each time. I was given excuses, I.e. the truck broke down and the driver would come Dec 9th or 10th. Not only did he never come, but I received NO communication from the company itself. I have since called multiple times to try to get my deposit back and the person who said he was the manager, Alex, informed me that it was being processed. When I asked for confirmation of this via email, he said he would ask Aaron Gunn, who took my booking to respond to the email I sent requesting for this. Four follow up phone calls later and still no email confirmation of refund. By this time, I was really upset and called the company again on 403-470-5772, which is forever engaged and even if you leave messages, no one returns the call (probably because they want to avoid you unless of course, it's to take your deposit). I spoke to someone called Kylie this time who was extremely rude and I quote ' M'am, I am only the booking agent. I do not do refund'. I was told the accountant was only available on Fridays and was handling a lot of refunds. No surprise about the latter considering my experience.They're more than happy to take your money but do not have the decency to return your money in a timely manner for services NOT rendered. I am still waiting for the refund as I write. When I threatened to call the police, Kylie's response was 'Do what you want'. I did call Calgary Police and was advised to file a complaint at the Court House as this is a civil case. As there is added cost to file not to mention time involved, I decided not to waste more of my time and energy.

As of today, January 3rd, my deposit of $100 has still not been returned. The Moving Industry should be regulated and there should be police involvement when moving companies like this deal fraudulently with their customers.

Service cost: $640

Usually I'm not one to do these reviews, but I felt the need to warn others of Ryder Moving and there unwillingness to accommodate us and what they put us through.When my boyfriend and I found out we would be moving provinces I started looking into moving companies, I sent a few emails and Ryder moving was one that replied. There services were cheap but they didn't have many reviews, we thought we would be in good hands. We called and booked with them about 2 weeks before our move date. We paid our deposit and got a confirmation email about our booking. We were informed that because they were a Canada wide moving company that they had a 3 day window that they would come in and that they would be calling the day before they came to confirm our pick up/move time. (Our move date was the a Thursday and we were told they would be there between the Wednesday to Friday). This is where Ryder Moving began to disappoint. We hadn't heard anything from them on the Tuesdat at noon so we decided to call and find out what time on the movers would be coming. We called their dispatch line multiple times and every time it went to voicemail. When we called the head office in Calgary they had no answers other than they will call you back. When dispatch finally called us back around 4pm they told us they would not be able to move us until the Sunday due to their driver being behind in moves. When moving to a new province for work change of dates isn't an option. We asked if there was anything else they could do as it was already so late in the day and we needed to be moving the next day, all they could offer us was our deposit back.. Which we still are fighting for. STAY CLEAR OF RYDER MOVING AND STORAGE. Unless you have a week or 2 to wait around with no answers and the possibility of not having your things picked up and delivered on time.

Service cost: $650